It's 19 minutes now apart from a brief interruption from a human being I thought he was going to be able to actually help what with questions about the length of my inside length and whether I scored "not placed" or "did not finish" in the Primary 3 egg and spoon race for security reasons, but no it was not to be and I'm back to listening to the same crap music in all it's fifteen second glory.
THE MUSIC'S CHANGED
To vague 1990s style ambient but it doesn't seem to be on a very short loop
At last someone can help me! Service from a man called Lee from the North East judging by his accent who was able to deal with my request in two minutes flat. I asked him to register my complaint about having to wait so long and he told me that the company were aware and it had been even worse up until recently! I think I got away lightly with only 31 minutes to cancel down my services.